These Terms & Conditions ("Terms") govern the monthly website management and social media management services provided by SUBRA Digital Lab Services ("SUBRA", "we", "us"), a business registered in Malaysia, to clients in Malaysia and Singapore. By engaging our services, you agree to these Terms.
1.Services
We provide monthly website management (including updates, content changes, security monitoring, backup support, bug fixes, performance optimisation and technical support) and social media management (including poster designs, content planning, caption support and brand consistency for platforms such as Facebook and Instagram). The specific monthly scope, including the number of design deliverables, is agreed with each client before the service begins.
2.Fees & Payment
Our standard monthly retainer is RM2,000 per month for Malaysia clients and SGD1,000 per month for Singapore clients, payable in advance each month unless otherwise agreed in writing. Work for a given month begins after payment for that month is received. Fees may be revised with reasonable prior notice; revised fees apply only to future months.
3.Term & Cancellation
The service runs month to month with no long-term lock-in unless a fixed term is agreed in writing. Either party may end the service by giving notice before the next billing date. Fees already paid for the current month are non-refundable once work for that month has begun, unless we fail to deliver the agreed scope.
4.Client Responsibilities
You agree to provide timely access to the accounts and materials needed to perform the services (such as hosting, domain, CMS and social media access, brand assets, and content approvals), and to ensure you have the rights to all materials you supply. Delays in providing access or approvals may affect delivery timelines within the month.
5.Ownership & Licence
You retain ownership of your website, domain, brand and the materials you provide. Upon full payment, deliverables we create for you under the monthly service (such as poster designs and content) are licensed to you for your business use. We may display non-confidential work in our portfolio unless you ask us not to.
6.Third-Party Services
Your website and social media depend on third-party platforms (such as hosting providers, domain registrars, Meta/Facebook, Instagram and WhatsApp). We do not control these platforms and are not responsible for their outages, policy changes, account restrictions or data practices, though we will assist you in responding to such issues where reasonably possible.
7.Service Standards & Limitations
We perform the services with reasonable skill and care. However, we do not guarantee specific outcomes such as search rankings, follower growth, engagement levels or sales. Security monitoring and backups reduce risk but cannot guarantee that a website will never experience downtime, data loss or compromise.
8.Liability
To the maximum extent permitted by law, our total liability arising out of or in connection with the services in any month is limited to the fees paid for that month, and we are not liable for indirect or consequential losses such as loss of profit, revenue or data. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
9.Confidentiality & Data
Each party will keep the other's confidential information confidential and use it only for the purposes of the services. Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.
10.Communication
Our primary support channels are WhatsApp (+60 11-1321 0921) and email (marketing@subra.my), during business hours Monday to Saturday, 9am–7pm (MYT). We aim to respond promptly to all client requests within these hours.
11.Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page and applies to service months beginning after the update.
12.Governing Law
These Terms are governed by the laws of Malaysia. For Singapore clients, mandatory consumer protections under Singapore law remain unaffected.